Shipping policy
SHIPPING POLICY
Last updated: July 12, 2026
OVERVIEW
At Avelis, we are committed to delivering your skincare products safely and on time. This Shipping Policy describes our shipping practices, delivery timeframes, and procedures for addressing shipping-related issues. Please read this policy carefully to understand how we handle orders and what to expect when your purchase ships.
PROCESSING TIME
Once you place an order and payment is processed and confirmed, your order enters our fulfillment queue. We process orders within 1–2 business days (Monday–Friday, excluding holidays). During peak demand periods, processing may take up to 3 business days. You will receive an order confirmation email immediately upon purchase, and a shipping notification with tracking information once your order leaves our facility.
SHIPPING METHOD AND CARRIERS
We partner with a trusted third-party fulfillment provider to process and ship all orders. Orders are typically shipped via USPS, UPS, or FedEx, depending on your location and package weight. You are not able to select your carrier at checkout, but we choose the most efficient and reliable option for your destination. International shipments are not available at this time; we ship to addresses within the continental United States only.
DELIVERY TIMEFRAMES
Estimated delivery times are 8–12 business days from the date your order ships. These are estimates only and are not guaranteed. Delivery times begin from the date your order leaves our fulfillment facility, not from the date you placed your order. Most orders arrive within this window, but delays can occur due to weather, carrier capacity, customs processing (for US territories), or events beyond our control.
We are not responsible for shipping delays caused by carriers, weather conditions, natural disasters, customs delays, or any other circumstances outside our direct control. Once your order is transferred to the carrier, title and risk of loss pass to you.
TRACKING YOUR ORDER
When your order ships, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your package in real time. We recommend tracking your package so you know when to expect delivery. If you do not receive a tracking email within 3 business days of placing your order, please contact us at contact@avelisskincare.com.
DELIVERY ADDRESS
You are responsible for providing an accurate and complete delivery address at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by you. If you need to change your address after placing your order, contact us immediately at contact@avelisskincare.com, though we may be unable to modify orders that have already been processed or shipped.
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable (due to an incorrect address, refusal of delivery, or inability to locate the address), we will contact you to arrange reshipment or process a refund. You may be responsible for reshipment costs in cases where the delivery address was incorrect due to your error.
LOST OR DAMAGED SHIPMENTS
Inspect your order immediately upon receipt. If your package arrives damaged or if the contents do not match your order, please photograph the damage and contact us at contact@avelisskincare.com within 48 hours of delivery with photos and details. We will investigate with the carrier and either resend your order or issue a full refund at our discretion.
If your tracking information shows your package was delivered but you have not received it, contact your carrier first to confirm delivery. If the carrier cannot locate the package, please contact us at contact@avelisskincare.com with your order number and tracking information, and we will file a claim with the carrier on your behalf.
SIGNATURE REQUIRED
Orders do not require a signature upon delivery unless otherwise specified. Packages are typically left at your delivery address (front door, mailbox, or other secure location at carrier discretion). We are not responsible for packages left in unsecured areas or packages stolen after delivery.
HOLIDAYS AND DELAYS
During major holidays and peak shopping periods, processing and delivery times may be longer than usual. We will do our best to ship all orders promptly, but we make no guarantees regarding delivery dates during these periods. We recommend placing orders well in advance of any time-sensitive events.
INTERNATIONAL SHIPPING
We currently ship to addresses within the continental United States only. We do not ship to APO/FPO addresses, US territories (Hawaii, Alaska, Puerto Rico, etc.), or international addresses at this time. If you attempt to ship to an ineligible address, your order will be cancelled and a full refund will be issued.
SHIPPING COSTS
Standard shipping is included in the price of your order for all purchases within the continental United States. We do not charge additional shipping fees. Applicable sales tax is calculated based on your shipping address and will be added at checkout.
CARRIER LIABILITY
Once your order is transferred to the carrier, the carrier assumes responsibility for safe and timely delivery. Avelis is not liable for delays, loss, damage, or theft that occurs during shipping. If you have concerns about a shipment, we encourage you to file a claim directly with the carrier using the tracking number provided.
CHANGES TO THIS POLICY
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services following any changes constitutes your acceptance of the updated Shipping Policy.
CONTACT US
If you have questions about shipping, tracking, or delivery, please contact us at:
Email: contact@avelisskincare.com
Avelis
Northway Ventures LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
We typically respond to shipping inquiries within 24–48 business hours.