Refund policy
We have a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a refund.
Eligibility for Refunds
To be eligible for a refund, your item can be opened and used — we want you to actually try it. However, items must be in original condition with at least 50% of the product remaining. You'll also need the receipt or proof of purchase.
How to Start a Refund
To initiate a refund, contact us at contact@avelisskincare.com. We'll review your request and provide you with a prepaid return label. Once approved, simply use the label to ship your item back to us at no cost to you.
Return Address (if needed):
2872 Viejo Ridge North Drive
Trabuco Canyon, California 92679
If your refund is accepted, we'll provide instructions on how to send your package. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at contact@avelisskincare.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll cover return shipping for items that arrive damaged, defective, or incorrect.
Exceptions / Non-Refundable Items
We do not accept refunds for:
- Gift cards or promotional items
- Products that are significantly depleted or in unsaleable condition
- Items without original packaging (where applicable)
If you have questions about your specific order, please contact us at contact@avelisskincare.com.
Exchanges
We make exchanges easy. Simply return your original item using your prepaid label, and once we receive and inspect it, you can place a new order. No additional shipping charges for the exchange.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@avelisskincare.com.